At Hostwell Technologies, we value our customers and strive to ensure complete satisfaction with our products and services. This policy outlines the terms and conditions related to refunds and cancellations across all our service categories.
1. General Policy
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All purchases and payments made to Hostwell Technologies are governed by this Refund and Cancellation Policy.
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By purchasing our services, you agree to the terms mentioned here.
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Refund eligibility is determined based on the service type and usage status.
2. Domain Name Registration & Renewal
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Domain registrations and renewals are non-refundable once processed.
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Customers are responsible for verifying domain details before completing payment.
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In case of an unsuccessful domain registration, a full refund or replacement will be provided.
3. Web Hosting Services
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Web hosting accounts may be eligible for a refund within 7 days of purchase if there are technical issues that cannot be resolved by our support team.
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Refunds are not applicable for renewals, plan upgrades, or violations of our Acceptable Use Policy.
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Setup fees, add-ons, or third-party service costs are non-refundable.
4. Website Design, Development & Digital Services
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Refunds are not applicable once project work or development has commenced.
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In cases of project cancellation before work begins, only a partial refund may be issued (after deducting administrative or consultation charges).
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No refunds will be made for completed milestones, delivered assets, or approved designs.
5. Google Ads, SEO & Marketing Services
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Marketing and SEO services are based on strategy, effort, and time; hence non-refundable once initiated.
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Clients may cancel future renewals at any time before the next billing cycle.
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Ad spend amounts paid directly to Google or third-party platforms are not refundable by Hostwell Technologies.
6. Cancellation Procedure
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Clients may request cancellation via email to [email protected] or through their Client Area under the respective service.
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Cancellation requests must be submitted at least 7 days before the next billing date to avoid renewal charges.
7. Refund Processing
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Approved refunds will be processed within 7–10 working days through the original payment method.
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Hostwell Technologies is not liable for delays caused by payment gateways or banks.
8. Exceptions
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No refunds are provided for promotional, discounted, or bundled offers.
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Any service terminated due to policy violation, abuse, or misuse is not eligible for refund.
9. Contact
For any refund or cancellation-related queries, please contact:
Email Support: [email protected]
WhatsApp Chat Support: 7012657216
Phone Support: 7012657216
